Privacy Policy

1. Introduction

Welcome to Eduwings Overseas ("Eduwings Overseas", "we", "us", or "our"). We respect your privacy and are committed to protecting the personal information that you provide to us through our website, https://eduwingsoverseas.com/ , and through our services.

This Privacy Policy explains what information we may collect, how we use and protect that information, and the choices available to you regarding your personal information.

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following types of information:

2.1 Personal Information

When you contact us, submit an inquiry, request counselling, or use our services, we may collect information such as:

• Full name
• Email address
• Phone/mobile number
• Address and location information
• Date of birth or age, where required for our services
• Educational qualifications and academic records
• Passport and identity-related information, where required
• Information relating to your study-abroad preferences
• Visa or immigration-related information
• Any other information you voluntarily provide to us

2.2 Automatically Collected Information

When you visit our website, certain technical information may be automatically collected, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or source
• General website usage information

3. How We Use Your Information

We may use the information we collect for legitimate business and service-related purposes, including:

• Responding to your enquiries and requests.
• Providing education and overseas study counselling.
• Assisting with university or institution applications.
• Providing visa and immigration-related guidance.
• Communicating with you regarding our services.
• Processing and managing applications where applicable.
• Providing information about courses, institutions and destinations.
• Improving our website, services and user experience.
• Maintaining website security and preventing misuse.
• Complying with applicable legal and regulatory requirements.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website traffic and provide a better user experience.

Cookies are small files stored on your device when you visit a website. You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

Where necessary for providing our services, we may share relevant information with trusted third parties, service providers, educational institutions, universities, application platforms, professional advisers, government authorities or visa/immigration authorities.

Information will only be shared where we reasonably consider it necessary for providing requested services, processing applications, complying with legal obligations, or protecting our legitimate business interests.

6. Educational Institutions and Application Partners

If you request assistance with studying abroad, information provided by you may need to be shared with relevant educational institutions, universities, colleges, application platforms or authorised partners for the purpose of evaluating or processing your application.

The information shared will generally be limited to information reasonably required for the relevant application or service.

7. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

8. Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, maintain business records, complete applications, resolve disputes, comply with legal obligations, and enforce our agreements.

When personal information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

9. Third-Party Websites

Our website may contain links to third-party websites, including educational institutions, universities, government websites, application platforms or other external websites.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

10. Children's Privacy

Our services may involve students of different age groups. Where personal information relating to a minor is provided, parents, guardians or authorised representatives should ensure that such information is provided lawfully and appropriately.

We do not knowingly collect personal information from children for purposes unrelated to our legitimate education and counselling services.

11. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, which may include:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of information where legally permitted.
• Withdrawing consent where processing is based on consent.
• Requesting information about how your personal information is used.
• Raising a privacy-related concern or complaint.

Requests may be subject to applicable legal, contractual and regulatory requirements.

12. Marketing Communications

Where permitted by applicable law, we may contact you regarding educational opportunities, courses, services, events or other information that may be relevant to your enquiry.

You may request to stop receiving promotional communications at any time by contacting us using the details provided below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements or privacy practices.

Any updated version will be published on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

14. Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

15. Consent

By using our website or voluntarily providing your personal information to Eduwings Overseas, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.